Return eligibility
Returns are considered case by case. Many HVAC parts and special-order items cannot be returned once opened, installed, or customized.
How to request a return
- Contact us via Call Us within a reasonable time after delivery
- Include order number, product SKU, and reason
- Wait for approval and return instructions before shipping anything back
Condition
Items should be unused, in original packaging, and complete with all accessories unless we agree otherwise in writing.
Discretionary customer-error returns
When AutoHVAC approves a return requested because the customer ordered by mistake, selected the wrong item, or changed their mind, AutoHVAC may deduct a 3% administration fee from the tax-inclusive value of the selected items being refunded. The deduction will be shown in the refund information.
When the 3% fee does not apply
The administration fee does not apply where prohibited by law, including an applicable mandatory consumer remedy. It also does not apply to defective or incorrect goods supplied by AutoHVAC, duplicate or unauthorized charges, orders cancelled by AutoHVAC, or another error attributable to AutoHVAC.
E-transfer arrangements
Customers who want to arrange payment or an approved refund by e-transfer must contact AutoHVAC staff before the transaction is processed. An approved e-transfer refund may avoid the 3% administration fee because card-processing costs do not apply.
Partial and full refunds
An approved refund may cover the full order or only selected items. Taxes attributable to the refunded items will be handled with the refund. Original delivery or return-shipping costs may remain non-refundable unless the return is caused by our error or the law requires otherwise.
Last updated: August 9, 2026.
Refunds
If a return is approved, refunds are issued to the original payment method after inspection. Shipping fees may be non-refundable unless the return is due to our error.
