Operations Manager – Customer, Inventory & Field Operations
AutoHVAC is hiring a detail-oriented Operations Manager to lead day-to-day customer, inventory, administrative, shipping/refund, and field-supervision activities. This role connects office operations with HVAC installation and project-assessment work, ensuring records are accurate, staff responsibilities are completed, inventory is controlled, and subcontractor work is supervised safely and professionally.
Responsibilities
- Maintain accurate, complete and confidential customer records, including orders, memberships/subscriptions, quotes, installations, assessments, returns and refunds
- Audit customer files regularly and correct or escalate missing, inconsistent or overdue information
- Monitor inventory levels, receiving, allocations, damaged or returned items, stock adjustments and reorder needs; reconcile physical stock with system records
- Coordinate shipping, delivery status, return authorizations and two-stage refund cases; verify documentation before any financial release
- Review administrative and staff-admin duties against assigned responsibilities, deadlines, approvals and reports
- Match staff work, customer records, inventory movements, shipping events and refund activity; investigate discrepancies
- Prepare concise daily and weekly operational reports, exception reports and management recommendations
- Assign, prioritize and track work for office and field employees; follow up until completion
- Coordinate schedules among customers, employees, suppliers and subcontractors
- Travel within the GTA with subcontractors to supervise HVAC installations and project assessments; this is an oversight role and does not replace licensed trade work
- Confirm site readiness, scope alignment, documentation, customer communication, quality checkpoints and completion reporting
- Delegate installation or assessment supervision to qualified employees when appropriate; define responsibilities, checkpoints and reporting requirements
- Escalate safety, licensing, workmanship, customer, inventory, payment or scheduling concerns promptly
- Protect customer information and maintain organized, audit-ready records
- Identify process weaknesses and implement practical improvements, controls and checklists
- Support dispute resolution and customer service while following AutoHVAC policies and applicable law
Requirements
- Minimum 5 years of relevant operations-management experience; additional directly related experience will influence post-probation compensation
- Demonstrated experience managing customer records, inventory, staff workflows, shipping, returns and operational reporting
- Strong attention to detail and ability to reconcile information across systems, documents and physical inventory
- Proven ability to supervise employees and subcontractors, delegate responsibilities and hold teams accountable
- Excellent written and verbal English communication and professional customer-facing judgment
- Strong organizational, prioritization, problem-solving and follow-through skills
- Comfort using WordPress/WooCommerce or comparable CRM, order, inventory and reporting systems
- Ability and willingness to travel throughout the GTA for installation and project-assessment supervision
- Valid Ontario driver’s licence and reliable transportation
- Ability to maintain confidentiality and exercise sound judgment with customer and payment-related information
- HVAC, construction, field-service or technical operations experience is strongly preferred
- Knowledge of workplace safety, documentation and contractor coordination is preferred
- Legally entitled to work in Canada
What we offer
- Six-month paid probation at CAD $90,000 annualized
- After successful probation, CAD $110,000–$150,000 annual salary based on relevant years of experience, demonstrated capability and performance
- Leadership responsibility across customer, inventory, administrative and field operations
- Opportunity to design better operating controls, reporting and service processes
- GTA-based role combining office leadership with field supervision
- Clear authority to delegate tasks while remaining accountable for outcomes
- Potential long-term advancement as AutoHVAC grows
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